www.venice-travelguide.com – terms and conditions

I. Preliminary provisions

a)        These terms and conditions specify the purchase agreement in the sense of § 409ff of Czech Resolution No. 513/1991 Coll., Commercial Code, as subsequently amended (hereafter referred to as “Commercial Code”), the subject of which is the purchase and sale of an online educational ebook (hereafter referred to as “object of purchase”), which the parties concluded via the website http://www.venice-travelguide.com

b)        These terms and conditions stipulate and detail the rights and obligations of the buyer and of the seller, who is the natural person and entrepreneur of the following name and address:

Lucie Strnadová

Wassermannova 929
152 00, Praha 5

Czech Republic
Phone: +420 721 279 475

IČ (Identification Number): 05575354

In accordance with § 262 par. 1 of the Commercial Code, the contract abides by these terms and conditions further unspecified by the Commercial Code even in the case that the buyer is a natural person-consumer; this does not exclude legal regulations for consumer protection, especially provisions § 51a–65 of Czech Resolution No. 40/1964 Coll., Civil Code, as subsequently amended (hereafter referred to as “Civil Code”) and Czech Resolution No. 634/1992 Coll., Consumer Protection Act, as subsequently amended (hereafter referred to as “CPA”).

c)         The object of purchase is a product of intellectual property, and it is therefore forbidden to disseminate or distribute it to third parties without the author’s consent. By concluding this purchase agreement, the buyer accepts that any use of information obtained from the object of purchase and any consequent success or failure thereof is solely the responsibility of the buyer and that the author bears no responsibility for said matters. The object of purchase may provide the buyer with information regarding products and services of third parties. Such information is merely of an advisory nature and is an expression of opinion on the given topic.

II. Purchase order

a)        The buyer declares that he is acquainted with all information regarding the purchase order on the website http://www.venice-travelguide.com. The buyer is obliged to check the purchase order before sending it and to correct it where necessary. When sent, the purchase order becomes legally binding and the buyer and seller both acquire rights and obligations with regard to each other, that is, the seller pledges to provide the buyer with the object of purchase and the buyer pledges to pay the purchase price. By sending the purchase order, the buyer confirms that he is acquainted with the terms and conditions of purchase available at https://venice-travelguide.com/privacy-policy and that he agrees with them. These terms and conditions constitute an integral part of the purchase agreement, which is concluded by the sending of the completed purchase order.

III. Purchase price, receipt

a)        The final price of the ebook can be found in the order summary and at http://www.venice-travelguide.com. The seller is not subject to VAT.

b)        Invoice: For payments made in connection with the purchase agreement, the seller will issue the buyer with an invoice, which also serves as a receipt for the purchased goods.

IV. Method of payment, payment options

a) Method of payment: Payments are made through the payment gateway operated by GOPAY s.r.o., which provides a secure technology for handling payment cards and online bank transfers. Debit and credit card numbers and online banking passwords are processed through a reliable, securely encrypted channel maintained by GOPAY s.r.o.

b) Payment options:

  1. by bank transfer to the personal account of Lucie Strnadová (kept in CZK);
  2. online via payment card: VISA, VISA Electron, MasterCard, Maestro.

c) Payment plans: Only lump-sum payments are accepted; it is not possible to pay by instalments.

d) Bonuses: Any bonuses that the buyer is entitled to (all bonuses are listed at http://www.venice-travelguide.com) will be sent together with the ebook, after the payment is received.

V. Guarantee of satisfaction

a) Lucie Strnadová guarantees satisfaction with the ebook and provides a 30-day money-back guarantee.

b) The buyer may withdraw from the contract by digital means via an email sent to lucy@venice-travelguide.com, in which he states that he is withdrawing from the contract; a copy of the invoice must be appended. The buyer will receive a credit note to the amount equal to the purchase price of the online course. The sum will be returned within 30 days of receipt of the email stating the buyer’s withdrawal from contract. The sum will be returned via bank transfer.

c) Template for the statement of withdrawal from contract (fill in this form and send it only if you want to withdraw from the agreement)

     a) Statement of withdrawal from contract
     b) Recipient (the consumer enters his name, address, and email address):
     c) I (*) hereby declare that I am (*) withdrawing from the agreement to purchase these goods (*)
     d) Date of order (*)/date of receipt (*)
     e) Name of consumer/s
     f) Address of consumer/s
     g) Signature/s of consumer/s (only if a printed version of this form is sent by post)
     h) Date(*) Delete where not applicable or edit with correct information.

VI. Complaints

a) A complaint is possible in the case that the link to download the ebook, which the customer received by email, does not work, or if the ebook was sent as an attachment to the email and the file cannot be downloaded or is damaged.

b) A complaint is also possible in the case that the customer did not receive any email with a link or attachment enabling the downloading of the ebook within 24 hours of receipt of payment by the seller.

c) Money-back guarantee: it is possible to withdraw from the purchase of the ebook within 30 calendar days of receipt of payment on the seller’s account. If a complaint is being processed, the 30-day money-back guarantee period is reset and starts again from the moment the complaint is settled.

VI.4 The buyer has the right to contact the seller with a request for rectification (by email to lucy@venice-travelguide.com) if he is dissatisfied with the way in which the seller settled his complaint or if he is of the opinion that the seller violated his rights. If the seller refuses this request or does not respond to it within 60 days of its dispatch, the buyer has the right to initiate an alternative solution to the dispute with the appropriate authority. The buyer-consumer has the right to an out-of-court settlement of the consumer dispute. The appropriate authority for the settling of consumer disputes is the Czech Trade Inspection Authority (CTIA).

The rules set by the CTIA, which govern the procedure used for out-of-court settlements of consumer disputes, and the form for initiating such a solution are made available to the buyer on the CTIA website at adr.coi.cz or www.coi.cz.

Consumer disputes can also be settled online. In this case, the buyer may avail himself of the web application operated by the European Commission at http://ec.europa.eu/consumers/odr/.

VII. Accountability

a) Web-content accountability: The website may be updated without prior warning.

VIII. Data protection

a) Seller’s statement: The seller pledges to fully respect the confidential nature of the personal and company data of the buyer, which is secured against unauthorised access and protected against abuse. The data that the buyer fills in the form is essential for his identification. This data enables the purchase to be processed in full, including necessary accounting operations, the issuing of invoices, the identification of cashless transactions, and communication with the buyer.

b) Detailed personal data regarding the buyer’s purchases is stored in a database with stringent security protection and is not provided to third parties.

c) The full text of the Data Protection Policy can be found at http://venice-travelguide.com/privacy-policy/.

d) We use cookies on the website for our own internal purposes, to track how users navigate through the website. This helps us to evaluate and improve the website and our online services. 

IX. Final provisions

IX.1 Information regarding the existence, means, and conditions of out-of-court settlements of consumer complaints, including information regarding eligibility to register a complaint to the regulatory authority.

a) If a consumer dispute occurs between the seller and the consumer, the consumer has the right for an out-of-court settlement. The appropriate authority for this out-of-court settlement, according to Czech Resolution No. 634/1992 Coll., Consumer Protection Act, is the Czech Trade Inspection Authority (CTIA). All information regarding out-of-court settlements can be found at the CTIA website, coi.cz.

b) Out-of-court settlements of disputes, especially via mediation or arbitration; the settlement of disputes in said manner is based on the voluntary participation of both parties, on the objectivity and neutrality of the proceedings.

c) The supervisory and regulatory state authority in this matter is the Czech Trade Inspection Authority. The CTIA monitors and supervises legal and natural persons that sell or supply products and goods to the domestic market, that provide services or carry out other similar activities in the domestic market, that provide consumer loans or operate markets (marketplaces), if this supervision is not conducted by another state authority in accordance with specific legislation (more information can be found in Czech Resolution No. 64/1986 Coll., Czech Trade Inspection Authority Act).

IX.2 Effectiveness

d)  These terms and conditions are effective as of 20 April 2015. This information is communicated via the website http://www.venice-travelguide.com, or by other channels of information. The seller reserves the right to change these terms and conditions. Each new version of the terms and conditions is available at http://www.venice-travelguide.com and is marked with its date of effectiveness. All purchase orders are governed by the terms and conditions currently in effect.